FAQ
- How do I get my files to you? NMC uses several different delivery methods depending on your location.
- Email Files: paperwork@nationalmortgagecompliance.com Remember to password protect your customers precious information. If you do not know how please visit our Helpful Tip section. http://www.nationalmortgagecompliance.com/compliance/
- We can pick up your files if you are in the greater Portland, Oregon, Vancouver, Washington area.
- For clients located in the following states, AZ, CA, CO, ID, NM, NV, OR, TX, and WA. We utilize UPS all packages require a signature. http://tbscouriers.com/servicelocations.html
- Mail, Fed ex, and UPS.
- How do I know you received my file/documentation?
- No matter how you choose to send your files NMC will email you a confirmation number letting you know that we received your documentation.
- What happens to the physical file after it is electronically stored?
- We can send physical file back to you, or we can shred physical file and email you a certificate of destruction.
- How long do you keep electronic copy of file?
- When files have reached their required retention period NMC will arrange for the deletion of files.
- How do I know when file is ready to view?
- We will send out an email confirmation that your file is complete and ready to view.
- How do I know that my electronic file is safe and secure?
- Keeping you and your customer's valuable information private and secure is our top priority. NMC is continually implementing solutions to improve security. Any enhancements are designed to improve your online experience and make our service even more secure. If you have any questions or concerns go to NMC Contact You can also contact us directly at 503.998.1231
- What if I need access to any of my files later on?
- Unlike other companies that may charge you up to 30.00 for a 3 hour turn time. We give you instant access to your files 24 hours a day 7 days a week thru secure user id & alpha numeric password
- What are the chances of my documentation getting lost?
Below are some of the ways that we make sure your information is safe and secure. - Redundant Systems
- Multi-homed, redundant network featuring tier-1 Gigabit and OCx Internet connections
- Daily data backups
- Diesel generator and UPS battery backup
- Redundant data center cooling and climate control systems
- 99.9+% network uptime track record since 1997
- High performance dual-processor Intel Xeon web servers